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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Toney Poole

August 28, 2026

5  out of  5
rating by Toney Poole
"I mostly deal with Donna, you could not ask for better service ."
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Craig Randle

August 28, 2026

5  out of  5
rating by Craig Randle
"Carissa and group are fantastic! They don’t hesitate to help you with any of your needs or answering questions that you may have! We are very fortunate to have such a great group of people at our State Farm office! Thankful to have them!"
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doug turner

August 27, 2026

5  out of  5
rating by doug turner
"Carissa and Donna are a great team and both are extremely helpful."
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Taylor Alvaré

August 27, 2026

5  out of  5
rating by Taylor Alvaré
"Donna was incredibly kind and helpful when figuring out differences on my bill. I have appreciated the consistent communication from the office!"
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Sandie O'Conner

August 26, 2026

5  out of  5
rating by Sandie O'Conner
"We would like to thank Donna at State Farm for always taking the time to assist us in any situation we may have with our insurance policies. She is always prompt in answering or returning our calls."
We responded:
"We’re so glad Donna has been someone you can count on; making sure you get the help you need is important to us. Thank you for taking a moment to share your experience—we’ll be sure Donna sees your sweet review!"
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Mike Isbell

August 25, 2026

5  out of  5
rating by Mike Isbell
"Carissa and Donna have always been helpful, personable, and professional. I really feel they are always looking out for my best interest. I highly recommend Carissa McCullough State Farm Insurance."
We responded:
"This is such a wonderful compliment—thank you! We want our customers to feel comfortable asking questions and confident that we’re helping them make the best choices for their needs. Donna and I truly appreciate your trust in us and your recommendation!"
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Charlie wright

August 25, 2026

5  out of  5
rating by Charlie wright
""I would like to recognize Donna from State Farm for their exceptional customer service. They are both incredibly professional, friendly, and patient with their clients. They take the time to answer all of my questions, explained everything clearly, and made me feel like a valued customer.

Donna go above and beyond to make sure any concerns are addressed. Their kindness, knowledge, and genuine willingness to help my situation turned what could have been a stressful experience into a smooth and positive one."
We responded:
"What a kind review! Donna has a way of making even the complicated insurance stuff feel a little easier, and we’re so happy that’s been your experience with her. We’ll make sure she gets the recognition she deserves. Thank you for sharing this with us!"
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Daina Davis

August 25, 2026

5  out of  5
rating by Daina Davis
"I have been a customer with State Farm for over 30 years. I think that alone speaks volumes. I have always received excellent customer service. Thank you to the entire staff."
We responded:
"30 years with State Farm is incredible! Thank you for your loyalty and for trusting our team to take care of you all these years. We truly appreciate your kind words and look forward to being here for you for many more!"
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Kathryn A. T. Jennings

August 25, 2026

5  out of  5
rating by Kathryn A. T. Jennings
"Donna B. Was very thorough and personable."
We responded:
"Thank you so much for your kind words, Kathryn! It was great meeting with you and I'm glad my explanations made everything clear!"
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Paul Milam

August 22, 2026

5  out of  5
rating by Paul Milam
"They do a great job, especially Melanie! She is wonderful!"
We responded:
"Thank you so much! We’re lucky to have Melanie on our team, and we’ll be sure she knows you gave her a special shoutout. We really appreciate you choosing our office!"
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Justin Dicks

August 21, 2026

5  out of  5
rating by Justin Dicks
"Miss Donna has been helping me for years. Always good customer service."
We responded:
"Donna is such an important part of our team, and we’re so glad she’s been there for you over the years. Thank you for your continued trust in our office!"
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Mike Bradford

August 21, 2026

5  out of  5
rating by Mike Bradford
"I’m kinda disappointed that we couldn’t make the numbers work at this time to switch insurance companies. My experience working with Melanie was so friendly, feeling that she really understood my situation, and so professional in an effort to meet my needs for proper coverage. I’m confident that when my home owners renews next year (I was only shopping auto) that we may be able to try again and make the numbers work!"
We responded:
"Thank you for giving our office the opportunity to help! Even though the timing wasn’t quite right this time, we’re so happy to hear Melanie took great care of you. We appreciate you keeping us in mind and hope we get another chance to welcome you to our State Farm family at your next renewal!"
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Kevin Palladino

August 21, 2026

5  out of  5
rating by Kevin Palladino
"Been a long term customer of State Farm. I can rely on Donna when I need help with insurance questions and recommendations for coverage.
Give them a call. They’re in the neighborhood!"
We responded:
"Thank you for being with State Farm for so many years! We love hearing that Donna has been someone you can count on whenever you need guidance. We really appreciate your loyalty, your recommendation, and the shoutout to our local office!"
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Carpe Diem

August 21, 2026

5  out of  5
rating by Carpe Diem
"I honestly can’t say enough wonderful things about my experience with State Farm.

I usually dread shopping around for insurance, but Melanie completely changed that experience for me. She was incredibly welcoming, kind, patient, and genuinely cared about helping me find the right coverage. Most importantly, she was able to cut my auto insurance premium in HALF! I was absolutely thrilled with the savings, but the exceptional customer service made the experience even better.

The entire staff has been so friendly, welcoming, and helpful. You can tell they truly care about their customers and want to make the process as easy and stress-free as possible.

I was so impressed that I recommended a friend to Melanie, and they have been just as happy with the results and service!

I highly recommend the entire State Farm team to anyone looking for insurance. If you’re like me and normally dread dealing with insurance, do yourself a favor and give them a call. You’ll be so glad you did! ⭐⭐⭐⭐⭐"
We responded:
"We’re thrilled that Melanie made such a great impression and was able to help you find a policy that worked well for you. We’re also especially grateful that you trusted us enough to send a friend our way—that truly means a lot to our whole team. Thank you for choosing our office and for sharing your experience. We’re so happy to have you with us!"
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Barb Herum

August 21, 2026

5  out of  5
rating by Barb Herum
"Melanie at State Farm Insurance today when I called. I wanted to know if an email I received was a scam. She said it was legit and helped me through the steps to receive my refund.
We've been with State Farm and enjoy working with them."
We responded:
"We’re so glad Melanie was able to put your mind at ease and walk you through the process to receive your dividend. We truly appreciate you choosing State Farm and continuing to trust our office when you need us!"
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Jason G

August 21, 2026

5  out of  5
rating by Jason G
"Huge shoutout to Melanie! Her customer service was top-notch, but what really stood out was how friendly and genuinely funny she was. She made the entire process enjoyable and stress-free. 10/10 service!"
We responded:
"We love hearing this! Melanie definitely knows how to make insurance a little more fun. 😄 We’re so glad she made everything easy and stress-free for you."
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victor mcdonough

August 21, 2026

5  out of  5
rating by victor mcdonough
"Office staff was polite and caring took care of all my insurance needs and save me money thank you again"
We responded:
"We’re glad our team was able to take care of your insurance needs and help you save some money along the way. We truly appreciate you choosing our office and trusting us with your insurance!"
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Merinda Nunez

August 21, 2026

5  out of  5
rating by Merinda Nunez
"I’ve been with State Farm for many years and I’ve never considered taking my business anywhere else. Donna is a gem!! Always helpful and transparent. She goes above and beyond to take care of anything I’ve ever thrown at her. Thank you Donna and State Farm!"
We responded:
"We’re so thankful to have had you with us all these years! Donna truly cares about the people she helps, and we’re lucky to have her on our team. Thank you for trusting our office with your insurance and for taking the time to give Donna some well-deserved recognition!"
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Jeanie Crews

August 21, 2026

5  out of  5
rating by Jeanie Crews
"Excellent customer service provided by Donna. She answered my questions and concerns with professionalism. Thank you Donna."
We responded:
"We’re lucky to have Donna on our team, and we appreciate you taking the time to recognize her!"
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Mason Lacombe

August 21, 2026

5  out of  5
rating by Mason Lacombe
"Super friendly staff, always open to answer any questions and super easy to work with. 100% transparency and great service. Mrs Donna Is always a friendly voice to hear and it’s always super kind."
We responded:
"We love hearing this! Donna has a way of making every conversation feel easy and welcoming, and we’re so glad that’s been your experience with our office. Being available to answer questions and keeping things straightforward is important to us. Thanks for the 5 stars and for being part of our State Farm family!"
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Valerie Henry

August 20, 2026

5  out of  5
rating by Valerie Henry
"Thank you, Ernesto, for your help with getting my son’s vehicle added to my insurance policy. You made it happen quickly and easily."
We responded:
"We’re glad Ernesto was able to make adding your son’s vehicle quick and easy. We appreciate you trusting our office with your insurance needs, Ms. Valerie!"
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George Terwilliger

August 19, 2026

5  out of  5
rating by George Terwilliger
"Everyone is not only friendly but they go out of their way to make sure that you are more than just a satisfied customer."
We responded:
"Thank you so much for the kind review! It means a lot to our whole team. We’re so glad you’ve had a great experience with us, and we truly appreciate you trusting us to take care of your insurance needs!"
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Gail Dwinnell

August 18, 2026

5  out of  5
rating by Gail Dwinnell
"I am very satisfied with this State Farm office, they are always friendly and helpful. I always ask for Donna, she answers all my questions and helps me with my payments and anything else I have questions about."
We responded:
"Donna truly enjoys helping our customers, and we’re glad she’s always able to answer your questions and assist with your insurance needs. We appreciate your trust in our team and look forward to continuing to be here for you!"
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Allie Maxine Wilson

August 18, 2026

5  out of  5
rating by Allie Maxine Wilson
"Melanie Koch was absolutely amazing!!! She was so patient, kind and helpful!! I will definitely be sending my loved ones to State Farm!! 😊"
We responded:
"We’re thrilled to hear that your experience with Melanie was great! Your trust and willingness to recommend us to your friends and family truly means so much to our team. We appreciate you choosing State Farm and look forward to being here whenever you need us! "
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Mike Burtz

August 18, 2026

5  out of  5
rating by Mike Burtz
"I highly recommend this State Farm agency. Donna and Carissa are wonderful to work with. They take the time to answer questions, and they resolve any issues immediately. I am happy with my State Farm coverage. Knowing I’ve got a dependable team behind the coverage gives me confidence that my insurance needs are being met."
We responded:
"Thank you for taking the time to write a review Mike! We’re so glad you’ve had a great experience working with Donna and Carissa. We appreciate you trusting us with your insurance and are always here when you have questions or need anything."